Mon-Fri, 9 AM–5 PM
01530 234328
Our dedicated and friendly 5 ⭐️ customer service and technical teams are here to support you with any enquiries or issues you may encounter.
From your initial research on our website all the way through to receiving your delivery and completing your build, our team remains by your side at every stage.
Furthermore, we take great pride in our expertise and our commitment to providing the best possible assistance. Because our operatives have hands‑on experience with Yardistry products, they can offer accurate, practical guidance whenever you need it.
To ensure a swift response, we aim to answer all email queries within 24 hours during our business days, Monday through Friday. This approach not only helps us maintain consistent communication but also ensures you receive timely support throughout the entire working week.
In addition, please note that calls may be recorded for training and monitoring purposes, as we continually work to enhance the quality of our service.
Ultimately, your satisfaction and experience are our top priorities, and we are here to support you every step of the way.
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Before getting in touch with us, you may find quick answers in our FAQs or Blogs, where we cover common topics such as delivery times, installation options, base requirements, assembly guidance, and returns policies. However, if you still need assistance, our team is always happy to help. You can reach us via telephone, email, or live chat, depending on what’s most convenient for you. And if no one is online at the time, simply leave us a message, and we will get back to you as soon as we can.
Before you get in touch, you might find the answer you need in our FAQs. Common questions such as those below are all covered. You can view our FAQ page here.
When will my order be delivered?
Do you offer installation services?
What base do I need for my gazebo?
How long does assembly take?
What is your returns policy?
Customer Service & Marketing – leanne@sgpgarden.co.uk
UK Trade enquiries – carl@sgpgarden.co.uk
International Trade enquiries – carl@sgpgarden.co.uk
Accounts enquiries – accounts@sgpgarden.co.uk
Yardistry Direct UK
Unit 4.9 Tiveys Farm
Shackerstone
Nuneaton
Warwickshire
CV13 0BS
Please note we are an online retailer and therefore do not have a showroom or display facility at our premises.
At Yardistry Direct, we want everyone to enjoy a smooth and inclusive browsing experience. We follow recognised accessibility guidelines and continually improve our website to support customers using assistive technologies. If you encounter any barriers, need information in a different format, or have suggestions for improvement, please reach out to us. We’re here to help.
We genuinely care about making your experience with Yardistry Direct as smooth and enjoyable as possible. Whether you’re exploring ideas for your garden, comparing structures, checking measurements or looking for guidance on installation, our team is always here to support you with honest advice and friendly expertise.
You can speak to real humans! No bots here!! Your outdoor space matters to us, and we’re here to make sure you get the most from it, today and for years to come.
As an online retailer, we do not operate a physical showroom; however, you are welcome to contact us by post at our Nuneaton address. For convenience, you can scroll up to view our full address, including the postcode.
In addition, while we do not offer in‑person visits, we are always happy to provide detailed product information, installation guidance, and customer support via email or phone.
Furthermore, we remain committed to making our website accessible to everyone and continually improving its usability for all visitors, including those using screen readers, keyboard navigation, or other assistive technologies.
If you experience any difficulty accessing content on our website, placing an order, or require information in an alternative format—such as large print, audio, or translated materials—please let us know. We will do our best to respond promptly and ensure you receive the support you need.
Ultimately, your feedback is invaluable in helping us create a more inclusive and user‑friendly experience for all customers. Without your input, we cannot continue to grow and evolve.
Your outdoor space matters to us, and we’re here to ensure you get the most from it, today and for years to come. A Yardistry purchase is an investment, not just for now but for the future.
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