As part of our continuous improvement of goods and services, we are now happy to offer an installation service to Mainland UK regions
Expert Installation Service
Add our expert Installation Service at checkout with your chosen structure and enjoy the comfort of knowing that installation is taken care of by skilled and trained installers.
Questions and answers about assembly services.
Q. How and when will I receive communication about my assembly?
A: You can expect to receive communication from the assembly company within 72 hours after receiving your order. This communication will be sent through SMS.
Q. For additional services, who do I pay?
A: You will pay the Yardistry Direct UK directly.
Q. What is the typical waiting time from when Yardistrydirect receives the order until the assembly team arrives on-site?
A: Normally, the service is scheduled within 14-21 days. However, during peak seasons, the waiting time may extend to four weeks.
Q. Can I cancel/reschedule an assembly appointment?
A: We require 72 hours for a cancellation or to reschedule an appointment.
Q. What is the procedure in case the assembler causes damage to my property or the product?
A: If your property is damaged by the assembler, you should contact the assembler directly via email with details of your claim, along with photos and/or videos of the suspected damage. The assembly company will review and resolve directly with you.
Q. If I ordered my product online (curbside delivery) will the assembler move it to the assembly location?
A: Yes, the assembler will move it to the assembly location, however depending where the item is being moved to, additional charges may occur.
Q. Is the Assembly Team responsible for disposing of packaging, or is that my responsibility?
A: The responsibility for packaging removal lies with the customer. However, the assembly team will accommodate the customer’s request to place the packaging on their property. If you would like to have the packaging removed there is a Debris/Box removal service available for £35.00
Q. Will I be required to prepare the ground before assembly, such as levelling the area?
A: You must ensure that the area is prepared and meets the manufacturer’s instructions before the scheduled assembly appointment.
Q. Is there any warranty provided with the assembly service?
A: The assembly company offers a 30-day warranty on workmanship for the assembly service.
Q. Can I purchase assembly services from Yardistrydirect even if I bought the product from another retailer, like Costco?
A: No, we currently only assemble Yardistrydirect products purchased directly from us
Q. Are assembly appointments available on weekends?
A: No, we currently offer installation Monday-Friday
Q. Are there any circumstances that may result in additional costs to the customer?
A: If the customer does not have the area ready for the assembly team and the assembly can not be performed, this will result in an additional cost to the customer.